Refund and cancellation policy

This policy applies to travel bookings paid directly to AviaPicks. If a separately identified service is paid for on a partner website, that partner’s refund policy applies.

Eligibility and the refundable amount depend on the fare conditions accepted before payment, the airline or travel supplier’s rules, and rights that cannot be excluded by applicable law.

• Refundable fares may be cancelled within the deadline and subject to the deductions shown in the fare conditions.
• For a non-refundable fare, the base fare is generally not refundable. Unused taxes or charges are returned only where the supplier’s rules or applicable law require or permit it.
• Submitting a request does not mean that the booking has been cancelled or that a refund has been approved. We confirm the result after the supplier responds.

Email hello@aviapicks.com with your AviaPicks booking reference, the lead passenger’s full name and a short description of the request. Do not email card details, passwords or passport images.

Send the request as early as possible. Supplier deadlines use the booking’s applicable local time and may expire before departure.

If the airline cancels or materially changes a flight, the available rebooking or refund options are determined by the airline, the supplier and applicable passenger rights. We will show or communicate the verified options; we will not select one without the customer’s confirmation.

The refund may be reduced by an airline or supplier cancellation penalty and by any non-refundable AviaPicks service fee that was clearly disclosed before payment. We provide the confirmed calculation before processing where customer approval is required. No undisclosed fee is deducted.

If AviaPicks confirms a duplicate charge or cannot fulfil a paid booking, the relevant captured amount is returned after the payment and supplier records are reconciled.

We aim to acknowledge a request within 2 business days. After the supplier confirms the refund and the amount is reconciled, AviaPicks initiates the refund to the original payment method within 5 business days. The card issuer or payment institution controls when the credit appears on the account and may require additional time.

Refunds are initiated in the original payment currency unless the payment provider or applicable rules require otherwise. Exchange-rate differences or fees charged independently by the customer’s bank are outside AviaPicks’ control.

For a request or status update, contact hello@aviapicks.com and include the AviaPicks booking reference. Your statutory rights and your right to contact your card issuer are not limited by this policy.